![Retail](/sites/default/files/2021-07/icon-digital.png)
Retail
Retail has always had customer service at its heart. Ambitious companies know the right CX technology, and strategy to go with it, is central to success.
![Retail](/sites/default/files/2021-08/shutterstock_1932714896.jpg)
Start your journey with Sabio
We’re here to help you win customers with a joined-up, personalised experience across all channels. Some of the ways we do this include:
- Responding to shifts in premium and discount retail models.
- Matching your CX strategy to evolving sector trends and behaviours.
- Addressing specific challenges of competing against digital-first competitors.
- Make sure each channel achieves an outstanding performance in its own right, while connecting seamlessly with others.
- Including compliance points like GDPR as part of an effortless service.
What we offer
- Deep customer insights, benchmarked against best practice, and employee feedback.
- CX performance monitoring, including customer journey and contact centre analytics.
- Bridging automated and live assistance (chat, messaging, smartphone content sharing).
- Automating more of your service, with virtual assistants, robotic process automation, speech recognition and intelligent call routing.
- Biometrics for secure user identification and fraud management.
- Using data to optimise your workforce, helping you match demand to resources and become more efficient.