The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary.

The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. 

The new partnership also includes the provision of consultation services and technological innovation, bolstering Marsh's ongoing commitment to modernising and optimising its business operations.

ARE YOU LEADING AN AI PROJECT?

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for digital service rollouts, the Sabio AI Community Day is for you!

You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your AI journey and learn how organisations are solving these through innovative solutions and best practice.

WHAT’S NEXT WITH GENESYS CLOUD?

If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.

You'll have the opportunity to meet like-minded professionals, discuss the Genesys Cloud roadmap, new features, functionality and how they can be leveraged within your contact centre environment.  You‘ll also have the opportunity to learn how organisations are working on these changes through innovative solutions and best practice.

This year’s framework, with its enhanced emphasis on 'cloud first' connectivity solutions and emerging technologies, such as the Internet of Things (IoT) and Smart Cities, aligns with Sabio's progressive approach to digital transformation - providing an accessible and effective route for buyers to market all network and communication services.

Sabio, which has offices across the UK in London, Bristol, Manchester and Glasgow, has been included this year as a named Supplier in the Contact Centre Solutions and Inbound Telephony Services lots.

Sabio Group has strengthened its French customer base by securing Aramis Group’s Aramisauto on a multi-year digital transformation project.

Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX technology infrastructure in a multi-year agreement.

• Setting the scene - Agent Experience (AX) in the contact centre today.

ChatGPT has taken the world by storm. It is billed as the most disruptive technology to impact business in quite some time, and we are already seeing its implementation in the contact centre industry.

Phil Jordan, Head of APAC Professional Services at Sabio joins Microsoft and Evaluagent in this webinar to explore what it is and how it can be deployed to improve customer and colleague experiences to deliver greater business success.

Memo Group, the leading Belgian contact centre specialists, today announced their partnership with Sabio Group, a global customer experience (CX) solutions provider, to support the implementation of their Twilio Flex solution.

The collaboration will see Memo Group leverage Sabio's extensive CX technology expertise and consultancy services to ensure seamless integration and ongoing maintenance of its Twilio Flex solution.

Celebrating their 28th year in 2023, the UK National Contact Centre Awards are the longest running and the most highly respected programme in the UK.

Date: 19th June 2023

Agenda:

18:30 – Drinks Reception

19:15 – Dinner

21:30 – Winners Announced

23:00 – After Party

00:30 – Carriages