Sabio started as a small group of like-minded communications systems experts, who saw an opportunity for a systems integrator focussed on contact centre technology and customer experience. Beginning life in London we opened our first technical centre in Glasgow in 2000.
Technology and partnerships
Our early focus was niche contact centre capabilities and best practice technology partnerships. Sabio was the only UK independent expert in multi-channel contact routing, workforce optimisation and voice automation and we established industry renown practices utilising our strategic partners Avaya, Verint and Nuance.
Delivering managed services globally
With an increasing number of global clients, we opened an office in Singapore to provide local presence and offer 24/7 follow-the-sun support for all.We invested heavily in the latest technical skills, building our sales capability and broadening our managed services offering with Sabio Network Services which today provides voice and data connectivity internationally.
Now with almost 200 employees, we launched Sabio OnDemand, a fully managed, private cloud solution. This offered enterprise clients a pathway to migrate existing CX platforms to the cloud consolidating our position as a leading independent contact centre managed service partner.
After securing private equity funding, we expanded our reach to include France, Italy, Netherlands and Spain through acquisitions including Datapoint Europe and Callware. During this time, we extended our own digital product offering with a natural language virtual assistant through the acquisition of flexAnswer and were placed 24th in the Megabuyte 50 Awards. Our headcount rose to 440.
Digital CX Transformation
Sabio supported hundreds of leading businesses to evolve and thrive through the COVID 19 pandemic by providing remote working and digital service transformation solutions. We expanded the breadth of our CX portfolio through the acquisition of; DVELP, Anana, makepositive, Coverage and Fonetic adding Salesforce.com, Twilio and Google CCAI skills to our marketing leading Genesys, Verint and Avaya capability. Now 1000 strong, our growth was recognised by the 2021 Sunday Times HSBC International Track 200.