Using the power of the cloud and AI, Genesys technology connects every moment on the customer journey, across marketing, sales and service, on any channel.
FORECASTING THE FUTURE OF CX: SIX TRENDS FOR 2023
Sabio’s Dr Phoebe Asquith joins this Genesys hosted webinar to provide insight on the CX trends for this year. Click here to watch this webinar now and find out more about how technology and employee experience is expected to play an elevated role in 2023.
Join the future of communications with Genesys and Sabio
At Sabio, we’re known for our ability to harness the power of the Genesys platform to solve all kinds of customer service challenges. As the leading Genesys Gold partner in Europe, with practices in the UK, France, the Netherlands and Spain, we help businesses make the most of what Genesys can offer – from helping organisations migrate to the cloud, to managing the largest deployment of Genesys Engage in Europe.
As part of the Genesys network, we bring together a range of powerful customer experience tools and approaches to help you bring your CX strategy to life:
- Consultancy – our specialists work with you at every step, gaining a deep understand of how Genesys can support your customers best, to support you through design, delivery and beyond.
- Success management – we help your team use Genesys tools to develop best practice for MI, quality, planning, AI, routing and channel management, across sales, service and productivity.
- Implementation – we make sure Genesys works seamlessly with your whole network, using highest-performing supporting technologies to bring your CX together, including our own IP.
Genesys offers different pricing tiers, so your customers can start benefiting from the platforms versatility and power, whatever the size and needs of your business. This includes an all-in-one contact centre solution for voice services, digital channels and comprehensive customer self-service capabilities.
Other ways we can help
If you’re using Genesys AI capabilities, we help you build AI-assisted chat and voice solutions that automate customer conversations, seamlessly handing over to your advisors when appropriate. This includes training your advisors in AI assistance and fine-tuning customer and advisor interactions, all with your KPIs in mind.
We also design and set up support for Genesys analytics and monitoring, so advisors can manage and share information and resolve issues in the first call – saving costs and giving customers a better experience.