Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.
Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from A
Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations
Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
Claudia Hathway, editor at Customer Strategy, interviewed Mark Hamblin, Sabio's Head of Customer Interaction Management, to find out more about what an organisation should consider when developing their outbound campaign and their use of dialler t
In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.
With organisations continuing to look to their contact centre for improvements in customer engagement across a broader range of channels, it's hardly surprising that this increased complexity has an inevitable impact on agent productivity.
For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures, migrating to a hosted platform represents a smart choice.
The fact that Facebook Messenger chatbots scaled from zero to 100,000 in just the 14 months to April this year seems to support those industry commentators who suggest that AI-enabled technologies really are starting to replace the contact centre
Earlier this month, leading UK digital retailer took advantage of the proactive intervention capabilities of Sabio’s MaaS Monitoring-as-a-Service solution to prevent a potential outage in the run-up to Black Friday.
Reflecting on Verint’s recent European Partner Summit in Athens, it struck me that - despite our industry’s ongoing evolution towards AI, machine learning and automation – it’s still people that account for around 70% of contact centre expenditure
As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the