Video - HomeServe: Speech Analytics Business Improvements Story

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that.

In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.

Download HomeServe Case Study

Solution

Intent Capture & Analyse

Waarom bellen klanten u? Het zal u verbazen. Intent Capture & Analyse (IC&A) gebruikt Google Cloud's Contact Center AI om uit te zoeken waarom klanten contact met u opnemen, zodat u uitgebreide inzichten krijgt om uw geautomatiseerde service vorm te geven.

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