Sabio's Klaus Failenschmid talks Chatbots, Natural Language & Conversational AI

In the latest episode in the Sabio series of ‘Get out of Wrap’ podcasts, Klaus Failenschmid, Head of UX, talks chatbots, natural language processing and conversational AI and how those technologies can create excellent experiences for both the customer and the agent as well as their impact on the wider contact centre. 

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