Sabio's Stuart Dorman talks about voice as a stand-alone digital channel

With average call durations doubling in the last 13 years it’s led to agents facing more complicated & emotive issues during calls from customers.

In the latest episode in the Sabio series of ‘Get out of Wrap’ podcasts, Stuart Dorman, our Chief Innovation Officer, talks about voice as a stand-alone digital channel and how attempts to kill it are short-sighted…

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
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