IVR Specialist
Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are currently looking for a passionate and enthusiastic IVR Specialist to join our Madrid Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are currently looking for a passionate and enthusiastic IVR Specialist to join our Madrid Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The Job
The selected person will participate in a team responsible for the migration of our client's IVRs from a Genesys Engage-based platform to a Genesys Cloud-based platform.
Key Responsibilities:
Key Responsibilities:
- Migrate IVR voice streams from Genesys Engage to Genesys Cloud
- Analyze Genesys Engage IVRs using VXML
- Create new IVR flows using Architect (G. Cloud)
You
- Previous experience working with IVRs on GVP (G. Engage)
- Previous experience creating IVR flows on Architect (G. Cloud)
- In depth knowledge of VXML
- Overall knowledge of Contact Center technological environments
- Good English skills
Our offer to you
Benefits
Our Workplace! Going to work will feel like coming home. We make work fun.
And if you have an appetite to learn new things, like we do, we offer our innovative career plan, through a continuous training program to keep you at pace with the most advanced products and technology.
In addition, Sabio Group offers social benefits such as Meal Vouchers, Medical Insurance, Pension Plan and Life Insurance.
In addition, Sabio Group offers social benefits such as Meal Vouchers, Medical Insurance, Pension Plan and Life Insurance.
And Salary?... yes, that too!
About us
Sabio is the leading independent European Customer Experience company, with the most innovative end-to-end approach to the digital transformation of customer service interactions, processes and operations.
We work with our clients to deliver exceptional customer experience through innovative technology solutions and a team of customer service process specialists in a fast, cost-effective, efficient and creative way from a triple customer, employee and business perspective.
We have more than 500 clients worldwide, 13 offices, a team of more than 1,000 professionals - 300 of them in Spain - helping important organizations in their innovation and digital transformation processes to improve the Customer Experience.
We work with our clients to deliver exceptional customer experience through innovative technology solutions and a team of customer service process specialists in a fast, cost-effective, efficient and creative way from a triple customer, employee and business perspective.
We have more than 500 clients worldwide, 13 offices, a team of more than 1,000 professionals - 300 of them in Spain - helping important organizations in their innovation and digital transformation processes to improve the Customer Experience.
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
