Sabio Thin Client CTI is a 100 percent web-based soft-phone solution that takes advantage of innovative Ajax-enabled programming and its zero administrative overhead design allows full voice-based call centre functionality to be delivered to any employee that has a web browser installed on their PC – irrespective of location.

With a track record of over ten years’ WFM engagement with many of the UK’s largest organisations, Sabio helps customer service operations to actively reduce unproductive contact centre time through more accurate forecasting and optimised scheduling techniques.

Sabio’s top ten guiding principles for successful Workforce management projects include: extending WFM beyond the front-office, supporting forecasts with accurate shrinkage targets, introducing real-time adherence, fighting knowledge erosion and realising the benefits of automation.

DHL’s Commercial Systems Director, David Richards told the Financial Times how Sabio is helping DHL to invest in its customer service centres within 20 countries by the end of next year.

With strong customer satisfaction and willingness to use the solution again, the Council sees live chat as a valuable additional customer contact channel that is likely to become even more popular as its customer demographic evolves.

Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Sabio’s new solution features the company’s innovative Thin Client CTI application that ensures that Think Money Group’s contact centre agents always have access to relevant customer details for each call. For Personal Account customers this saves around 15 seconds per interaction, unlocking significant cumulative savings for thinkmoney, while also removing considerable frustration for customers.

Sabio, the customer contact technology specialist, has strengthened its portfolio of PCI (Payment Card Industry) compliance solutions for Avaya customers by adding Semafone’s patented and PA-DSS accredited PCI payment method. Semafone provides secure voice transactions for contact centres and retailers taking ‘Cardholder Not Present’ (CNP) payments, and can be used by organisations of all sizes to help protect both themselves and customers from card fraud during telephone payments.