Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.
Traditionally customer engagement technologies have been largely polarised – you’ve either been a CRM-led customer engagement operation with a largely silo-ed contact centre, a dedicated service desk style operation, or more contact centre focused with basic screen pop links or advisors left to source data manually.
Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform.
Sabio Group, the digital customer experience (CX) transformation specialist, has been named EMEA ‘Cloud Partner of the Year’ at a global technology provider’s annual partner summit.
Westcon-Comstor – which is also a specialist distributor operating in more than 70 countries – recognised Sabio for its outstanding performance in regional growth and for its success in cloud technology adoption.
It received the award following a number of high-profile successes during the year, including a multi-million-dollar subscription deal with a key strategic partner.
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its flagship technology event - ‘Disrupt ‘22’.
Dr Anne Marie Imafidon MBE, a mathematics and technology thought leader and one of the most influential women in the UK tech space, will entertain and inspire CX experts at the event at The Brewery in London.
Sabio Group, the digital CX transformation specialist, is looking to unearth the next generation of STEM aviators and engineers via its sponsorship of a unique, gravity-defying stunt plane.
Sabio – which provides more than 600 customers across 65 countries with CX expertise, technology and insight - will support Rich Goodwin Airshows and its Jett Pitts aircraft in a brand-new partnership.
Computacenter, the leading independent technology partner, has awarded a three-year, multi-million-pound services contract to Sabio Group to support and optimise the performance of selected core Global Service Desk technologies.
Computacenter supports around 4.2 million users worldwide from its Global Service Desk, and the company’s goal is to provide not only a faster service to users but also smarter responses.
Digital and automation initiatives may transform contact centre efficiency, but they’re also fundamentally changing the nature of today’s contact centre advisor role. And with your people left handling only the most urgent, complex and emotional interactions, this workload is placing huge pressures on your contact centre teams.
Emovis, a leader in toll-based mobility solutions and services, has selected Sabio Group to support a migration project which will see its UK contact centre infrastructure moved to the cloud.
The Barcelona-headquartered firm, owned by Abertis Mobility Services (AMS), provides free flow and next-generation tolling to allow millions of motorists to travel seamlessly across the world’s busiest cities and highways.
