Ten organisations have been recognised for their commitment and success in managing the customer experience at an awards event hosted jointly by Sabio Group and Verint.

The ‘Engage21 Customer Awards’ event, held at the Four Seasons Hotel in Madrid, saw a host of organisations across Insurance, Banking, Telecommunications, Retail, Utilities and Transport sectors in Spain receive awards.

The Age of Human Service

Your people are your #1 asset. Every day, your teams are ready to serve. 

However, with the increased use of technology there's a real risk your agents are being left behind. While many organisations have mastered their technology stack, some still struggle with how to balance their tech with their talent in order to deliver exceptional customer experiences.

Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre.

The UK-based firm will introduce SMS, screen sharing and Workforce Engagement Management (WEM) capability through its adoption of Genesys Cloud.

The project will benefit Benenden Health members by giving them the ability to contact Benenden Health through new methods such as SMS and screen sharing.

Sabio Group, the digital CX transformation specialist, has been named Genesys’ Partner of the Year for EMEA.

Sabio picked up the award for showing the highest levels of success and growth while at the same time supporting Genesys’ corporate vision.

In the last 12 months, the business has welcomed significant new logo wins across EMEA, involving many cloud migration projects as well as a steady stream of next phase ‘land and expand’ contracts.

Sabio Group, the digital customer experience (CX) transformation specialist, has strengthened its Spanish operations following the announcement of a “significant” appointment.

Inaki Blanco has been named Sabio’s new Head of Professional Services in Spain, joining the company having spent more than two decades working for some of the largest communications firms in the world including Telefonica, BT and Vodafone.

• The function will support the business’ multi-vendor partner strategy and in growing its portfolio across the globe 

Mr. Steinmeyer brings a wealth of experience to Sabio, having spent almost a decade in CFO positions since 2013. 

He has also held several senior management positions since 1999 including a successful seven-year tenure in a private equity environment at Terra Firma Capital Partners. 

He replaces Troels Henriksen at Sabio Group, who stands down following three-and-a-half years in the post.

Jonathan Gale, Sabio’s Chief Executive Officer, said: 

• 85% of customers entering the HomeServe UK’s AI successfully complete the process.

"Critically, we’ve been able to not only deploy a solution that gives our customers the answers they need, but in just 60 seconds rather than the 3.5 minutes it took before”