Genesys Cloud Consultant

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 

We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 
  • Genesys automate service, reporting, and multi-channel solutions 
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers. 

Skills Knowledge and Expertise

  • Education: bachelor's degree in information technology, telecom, math, or a related major. 
  • 2+ Years’ experience with Genesys PureCloud product 
  • Experience as a voice network engineer designing and deploying contact center solutions. 
  • Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology. 
  • Being able to translate customer requirements into sound designs and efficient implementations. 
  • Good communication skills. 
  • Analytical, organisational and problem- solving skills.  
  • A good level of written and spoken English.
Bonus skills 
  • Integration with Customer Information Systems using web services, REST APIs. 

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Delivery
Employment Type
Full Time
Location
Madrid
Reporting to
Jesus Buera Baranguan

Genesys Engage Consultant

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience

We are currently looking for a passionate and enthusiastic Genesys Engage Engineer to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 
  • Genesys automate service, reporting, and multi-channel solutions 
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers. 

Skills, Knowledge & Expertise

  • Education: bachelor's degree in information technology, telecom, math, or a related major. 
  • 2+ Years’ experience with Genesys Engage product 
  • Experience as a voice network engineer designing and deploying contact center solutions. 
  • Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology. 
  • Being able to translate customer requirements into sound designs and efficient implementations. 
  • Good communication skills. 
  • Analytical, organisational and problem- solving skills.  
  • A good level of written and spoken English. 
     
Bonus skills 
  • Integration with Customer Information Systems using web services, REST APIs. 

Job Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Delivery
Employment Type
Full Time
Location
Madrid
Reporting to
Jesus Buera Baranguan

Global Project Manager

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience

We are currently looking for a passionate and enthusiastic Global Project Manager to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

  • Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations. 
  • Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs. 
  • Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority. 
  • Production of appropriate documentation. 
  • Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.

Skills, Knowledge & Expertise

  • Available to work in a hybrid model for a client based in Madrid
  • Experience of working within the customer services industry 
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment 
  • Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
  • Experience of collaboration tools for the joint delivery of projects 
  • Experience of workshop facilitation including internal and external resources 
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail in both Spanish and English
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Ability to act under own initiative to ensure projects stay on-track
  • Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme” 

Job Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:
  • Pension Scheme
  • Flexible work
  • Life insurance
  • Private health 
  • 25 days paid holiday a year
  • LinkedIn Learning
  • Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Delivery
Employment Type
Full Time
Location
Madrid
Reporting to
Jesus Buera Baranguan

Senior Software Developer

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience

We are currently looking for an Experienced Senior Software Developer to join our Professional Services team in Madrid and help us design and implement the most sophisticated integrations between complex CX environments for the most important companies across Europe.

Key Responsibilities

Work with the team to:
 • Analyze, design and develop Java and/or .NET applications.
 • Develop new applications and maintaining existing ones.
 • Do project documentation. Technical and functional documentation of processes and functionality.
 • Carry out test plans and ensuring the quality of software produced.
 • Manage code deployment in a variety of customer environments.
 • Ensure systems are secure and protected against cyber security threats.
 • Work with other software developers and software engineers to ensure that development follows established processes and works as intended.

Skills Knowledge and Expertise

  • Education: bachelor's degree in information technology, telecom, math, or a related major.
  • Experienced and comfortable throughout the entire software development lifecycle from idea to delivery
  • Java and SQL expertise with at least 4 years of experience.
  • Experience integrating CX solutions such as Genesys (Cloud / Engage), Salesforce, etc.
  • Knowledge of devops tools for automation (such as Ansible, Chef and Puppet), container runtimes (such as docker), and orchestration (Kubernetes).
  • Experience working directly with customers or key stakeholders, and able to translate customer requirements into sound designs and efficient implementations.
  • Good communication skills.
  • Analytical, organizational, and problem- solving skills.
  • B2 English level (both written and spoken)
Bonus skills
  • IVRs (Avaya / Genesys).
  • WebLogic.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
  • 25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Delivery
Employment Type
Full Time
Location
Madrid
Reporting to
Jesus Buera Baranguan

Business Development Representative

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience

We are currently looking for a passionate and enthusiastic Business Development Representative to join our team.

As a BDR at Sabio, you will play a vital role in our sales and growth efforts. Your primary responsibility will be to identify and engage potential clients through various lead generation techniques, including marketing campaigns, data gathering, and outbound phone calls. You will work closely with the sales and marketing teams to develop and execute strategies that drive business growth.
 
 If you are a proactive and driven individual looking to kick-start your career in business development, we invite you to apply for the Business Development Representative position at Sabio. Please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this role. We look forward to hearing from you! 

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

Lead Generation: Utilize marketing campaigns, online research, and other lead generation methods to identify and qualify potential clients within the target market.
 
Data Gathering: Research and gather information on prospects, including their needs, challenges, and key decision-makers. Mostly focused on the largest companies, across Financial Service and Retail in the UK.
  • Outbound Calls: Initiate outbound phone calls to prospects to introduce our company, identify their pain points, and assess their interest in our products/services.
  • Qualification: Qualify leads by evaluating their potential as clients based on predefined criteria, and categorize them accordingly.
  • Relationship Building: Build and nurture relationships with leads through effective communication and follow-up, ensuring they are engaged and well-informed about our offerings.
  • Appointment Setting: Schedule meetings and appointments with qualified leads for the sales team, ensuring that all necessary information is passed along.
  • Reporting: Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system, providing regular reports to the sales and management teams.
  • Collaboration: Collaborate closely with the marketing team to align strategies and ensure a consistent lead generation process.
  • Marketing actions include; setting up lead generating events locally together with the global and local team. And follow up these events for meeting creation.
  • Product Knowledge: Stay updated on company products and services to effectively communicate their value to prospects.

Skills Knowledge and Expertise

  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • Previous experience in a sales, business development, or lead generation role is a plus.
  • Excellent communication skills, both verbal and written in English.
  • Strong interpersonal and relationship-building abilities.
  • Results-driven with a passion for achieving targets and quotas.
  • Self-motivated and able to work independently as well as in a team.
  • Familiarity with CRM software (e.g., Salesforce) is a plus.
  • Able to be self motivating and able to thrive under pressure.
  • Time management and organisational skills. 

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
Apply now
Apply now
Department
Sales
Employment Type
Full Time
Location
London
Reporting to
Head of Portfolio Solutions

Securitas Direct by Verisure Recognised at Verint Inspire Awards for Customer Experience Excellence

Securitas Direct by Verisure has achieved prestigious recognition at the annual Verint Inspire Awards, securing the ‘Silver Winner’ in the 'CX Automation Champion' category. 

The accolade celebrates the company's deployment and success using Verint Speech Analytics technology, implemented in partnership with digital customer experience (CX) specialists Sabio Group. 

Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI, and signs partnership with Sabio to provide Service Cloud Voice and AI solutions across Europe

As part of the agreement, Sabio and Nextview have entered a preferred partnership to deliver Service Cloud Voice, Contact Centre, AI, Data solutions, and Salesforce Cloud capabilities to customers in the UK and mainland Europe. 
 

Subscribe to